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Refund Policy

In July of 2020, during the height of the pandemic, OFC Creations LLC updated the following no-refund policy to ensure programs could continue at the level of excellence expected from OFC offerings. OFC's "no-refund" policy is in line with national standards of theatres and performing arts centers offering similar productions and programs.

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OFC Creations LLC, ALL SALES ARE FINAL on tickets, tuition, merchandise, rentals and other sales. No refunds are offered. NO EXCEPTIONS. In the event of a cancellation for which there is no rescheduled date, a refund for this ticket may be issued at the option of the management. If a discount or promotional code is launched after tickets have been purchased, refunds and price adjustments are not available. Discount or promotional code must be used at the time of purchase. If purchasing in person, you must state the discount you'd like to use before providing payment, once the payment is processed a refund of any lower amount is not available. Changes in casting including understudies and replacement performers, including star vehicles, will not be eligible for refunds. 

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If you are unable to use tickets that you have purchased, you may:

  • If you have purchased your tickets with XCover Insurance you may be entitled to a refund, however this would be handled directly by XCover

    • XCover Insurance is offered to all guests who purchase their tickets online. There is an option in the checkout process where for an additional fee you can opt into the insurance or opt out, there is no option to skip this step.​

    • XCover Insurance is not offered for ticket purchases over the phone or in person. Our normal no-refund policy would still apply.

    • If you have purchased XCover and need a refund, please contact them directly. XCover is a separate company and handles this themselves.

  • Give the tickets to a friend or family member, we will not check their ID upon arrival

  • Turn in tickets to the box office for others to use, however this will not include a refund

  • Exchange the tickets within OFC's Exchange/Transfer Policy

    • ​Up until one week prior to showtime, tickets may be exchanged to any upcoming OFC Creations show of corresponding type/price (ex. tickets to a student production cannot be switched to a "Broadway in Brighton" production)

    • Less than one week prior to showtime, tickets may only be exchanged to a different performance for that production (ex. moving Friday to Saturday night)

    • 24 hours prior to showtime (and after show time) no exchanges/transfers are permitted. There are no exceptions, including illness.

    • To exchange your tickets within the policy listed above, please call 585-667-0954 ext 2, or email Courtney@OFCCreations.com during box office hours, which are 10AM - 2PM, Monday through Friday.

    • Note that Subscription Packages that received a discount or benefits while purchasing will not be eligible for this exchange policy above. Subscription tickets may be transferred from showtime to showtime by contacting the box office, however subscription tickets may not be transferred to a different production.

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  • Exchange the tickets within OFC's Exchange/Transfer Policy

    • Up until two weeks prior to showtime, tickets may be exchanged to any upcoming OFC Creations show​

    • Two weeks prior to showtime, tickets may only be exchanged to a different performance for that production (ex. moving Friday to Saturday night)

    • 24hr prior to showtime (and after show time) no exchanges/transfers are permitted. No exceptions.

    • To exchange your tickets within the policy listed above, please call 585-667-0954 ext 2, or email Courtney@OFCCreations.com

    • Note that Subscription Packages that received a discount or benefits while purchasing will not be eligible for this exchange policy above. Subscription tickets may be transferred from showtime to showtime by contacting the box office, however subscription tickets may not be transferred to a different production.

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If you are unable to attend a program or camp you registered for, you may:

  • Gift the spot to a friend or family member. In doing so, you must contact the OFC office in advance to update the student name and contact information

  • If the program is full with a waiting list, OFC may contact someone from the waiting list to fill your spot. If the spot is filled: 

    • A credit on file will be honored for the student to take a future program or camp. The spot must be filled before a credit is honored.

    • Or convert the tuition into a gift card to be used for future educational programs, tickets to OFC shows, or for purchases at The Old Farm Cafe. The spot must be filled before a gift card is honored.

  • Please note that transfers through the options above may incur a $50 fee, and multiple transfers will incur an additional $50/each. Last minute changes may incur higher fees 

Note: Once the program has started, or once the show has been cast, these options are no longer available. We do not honor transfers (or refunds) after a program has begun.

If you are looking to transfer between educational programs, please email us first at info@OFCCreations.com and wait to hear back before enrolling in a second program. We will respond to you. If you enroll in a second program, and your transfer is approved, we will be unable to refund you for either program.

If you are in need of a payment plan, this is possible by contacting the OFC office. However, the payments must be paid off before the program begins, and requires $50 non-refundable deposit to lock in a spot. When paying by payment plan, early bird discounts will not apply unless all payments are scheduled to be paid off by the early bird discount date deadline.

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If you unable to use merchandise or a rental, you may:

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Cash refunds are not offered.

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HEALTH FORM - SIGNATURE REQUIRED

Please note that all students enrolled in OFC programs (classes, camps, lessons, etc) are expected to fill out OFC's most recent health form to have on file with the office, this form will need to be signed by a parent/guardian over the age of 18. Typically there is one form for summer (June-August) and one form for the school year (September-May). All families are expected to follow policies and procedures indicated on the health form, including, but not limited to: Media Release, which allows OFC to take photos and videos of class/camp activities and share them on social media, website, and other promotional purposes. Not signing the health form does not exclude a student from these policies. 

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YOU ASSUME ALL RISK AND DANGER INCIDENTAL TO THE GAME, EXHIBITION, EVENT, CLASS, OR PERFORMANCE WHETHER OCCURRING PRIOR TO, DURING, OR AFTER SAID SHOW. YOU ASSUME ALL RISK AND DANGER OF INJURY OR CONTRACTION OF VIRUS AND YOU AGREE THAT THE MANAGEMENT, ITS AGENTS, AND THE PERFORMERS ARE NOT RESPONSIBLE OR LIABLE FOR ANY INJURIES RESULTING FROM SUCH CAUSES. NO ALCOHOL, DRUGS, WEAPONS, FOOD, OR GLASS CONTAINERS ALLOWED. NO RECORDING DEVICES, STILL CAMERAS, OR VIDEO CAMERAS PERMITTED. NO TRANSMISSION OR AIDING IN TRANSMITTING ANY DESCRIPTION, ACCOUNT, PICTURE, OR REPRODUCTION OF THE EVENT, GAME, PERFORMANCE, CLASS OR EXHIBITION. YOU HEREBY CONSENT TO THE REASONABLE SEARCH FOR ALCOHOLIC BEVERAGES, DRUGS, OR WEAPONS. YOU FURTHER CONSENT TO THE USE OF YOUR IMAGE OR LIKENESS INCIDENTAL TO ANY DISPLAY, TRANSMISSION, OR REPRODUCTION OF THE EVENT. MANAGEMENT RESERVES THE RIGHT TO REFUSE ADMISSION OR EJECT ANY PERSON WHOSE CONDUCT IS DEEMED BY MANAGEMENT TO BE DISORDERLY OR WHO FAILS TO COMPLY WITH THE TERMS AND CONDITIONS HEREIN. IN THE EVENT OF A CANCELLATION FOR WHICH THERE IS NO RESCHEDULED DATE, A REFUND FOR THIS TICKET MAY BE ISSUED AT THE OPTION OF THE MANAGEMENT AND MAY NOT INCLUDE ADDITIONAL TICKETING FEES (I.E., TICKETING OPERATIONS FEE, SHIPPING FEES, ETC.). Customers are entitled to a formal written copy of OFC’s refund policy upon request. 

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